FAQs

Do you have in store shopping?

No, we do not. All purchasing must be done online through our website. We do offer in-store pickup.

Can I order online?

Yes, you can order online. All orders must be done online through our website.

What's the best way to contact us?

The fastest and easiest way to contact us is at support@fishfield.com 

Why can't I see my Rewards?

Make sure to check that you are signed in to your Fish-Field Account. For further troubleshooting, go to our Rewards Info page.

How do pickups work?

Pickup orders are one of our shipping options offered at checkout. You'll receive an email notification when it's ready. Pickup orders are ready within 1 hour after the order has been placed during regular business hours. Orders placed after 4pm may not be available for same day pickup.

Do you spool reels?

Yes, we do. Please add a note to your order telling us what kind you'd like, based on our store selection, and we'll email you back with confirmation and a link for the fee.

Can I combine my orders?

No, we do not combine orders. Shipping is calculated per order.

How long will it take for my order to ship?

We process most orders within 24 hours of the order being placed. We ship every Monday-Friday.

Do you have international shipping?

Yes, we currently ship to Canada. For full details, please visit our Shipping Policy page.

Do you have free shipping?

Yes, we do. Our Free Shipping Opportunities include:

For the 48 Contiguous United States -

  • FREE shipping all regular-sized orders $100 or more
  • FREE shipping oversized and bait orders $250 or more (8ft rods EXCLUDED)

For Alaska & Hawaii -

  • FREE shipping all regular-sized orders $200 or more
  • FREE shipping oversized orders $500 or more (8ft rods and bait EXCLUDED)

Oversized items include but are not limited to: Rods, Crab Pots, Kill Bags, and Nets

This is an ongoing opportunity for the foreseeable future. Please check out our Shipping Policy page for more details.