Do you have in store shopping?
No, we do not. All purchasing must be done online through our website. We do offer pickups at our warehouse. Please check out our Warehouse Pickup page for more details.
Can I order online?
Yes, you can order online. All orders must be done online through our website.
What's the best way to contact us?
The fastest and easiest way to contact us is at email@example.com
What are your 2023 holiday hours?
We will be closed Thursday, Nov 23rd for Thanksgiving. We will be OPEN Friday, Nov 24th.
How do I change or cancel my order?
Why can't I see my Rewards?
Make sure to check that you are signed in to your Fish-Field Account. For further troubleshooting, go to our Rewards Info page.
How do pickups work?
Pickup orders are one of our shipping options offered at checkout. You'll receive an email notification when it's ready. Pickup orders are ready within 1 hour after the order has been placed during regular business hours. Orders placed after 4pm may not be available for same day pickup. For full details, please check out our Warehouse Pickup page.
An item I want is out of stock, when do you get more in?
With all out of stock items, there is a Notify Me button on the product page where you can provide your email address. As soon as we get the item in stock, you will be emailed.
Do you spool reels?
Yes, we do. Please add a note to your order telling us what kind you'd like, based on our store selection, and we'll email you back with confirmation and a link for the fee.
How will you ship my fishing rod?
At Fish-Field we know how important secure packaging is when online shopping, especially for fishing rods. That's why every fishing rod is wrapped in bubble wrap then safely packaged in a PVC tube individually cut for each fishing rod's height.
Can I combine my orders?
No, we do not combine orders. Shipping is calculated per order.
Can I use multiple coupon codes on one order?
No, you can only use one coupon code per order. This includes Rewards coupon codes.
What types of payment do you accept?
We currently accept Visa, American Express, Discover, MasterCard, Apple Pay, and Google Pay. We also offer payment plans through Afterpay, Affirm, and BreadPay.
How do I track my order?
Once your order has been placed, you will receive multiple email updates from us as your order progresses. If you have further questions about your order, please email us at firstname.lastname@example.org.
How long will it take for my order to ship?
We process most orders within 24 hours of the order being placed. We ship every Monday-Friday.
Do you have international shipping?
Yes, we have international shipping. For full details, please visit our Shipping Policy page.
Do you have free shipping?
Yes, we do. Our Free Shipping Opportunities include:
For the 48 Contiguous United States -
- FREE shipping all regular-sized orders $100 or more
- FREE shipping oversized and bait orders $250 or more (8ft 1 piece rods EXCLUDED)
For Alaska & Hawaii -
- FREE shipping all regular-sized orders $200 or more
- FREE shipping oversized orders $500 or more (8ft 1 piece rods and bait EXCLUDED)
Oversized items include but are not limited to: Rods, Crab Pots, Kill Bags, and Nets
This is an ongoing opportunity for the foreseeable future. Please check out our Shipping Policy page for more details.
How do I return or exchange an item?
If, for any reason, you are not satisfied with your purchase and it is undamaged, you may return it within 30 days of the receipt. Email us your return request at email@example.com and we'll be happy to help. You can find our full Return Policy here. We do not offer returns for International orders at this time.